{"id":649,"date":"2023-07-07T13:16:51","date_gmt":"2023-07-07T13:16:51","guid":{"rendered":"https:\/\/cosimo.art\/blog1\/?p=649"},"modified":"2024-04-10T08:57:10","modified_gmt":"2024-04-10T08:57:10","slug":"cosimo-art-returns-and-refunds-policy","status":"publish","type":"post","link":"https:\/\/cosimo.art\/blog\/cosimo-art-returns-and-refunds-policy\/","title":{"rendered":"Cosimo Art Returns and Refunds Policy Details"},"content":{"rendered":"<h3><span style=\"color: #000000;\">Cosimo Art Returns and Refunds Policy<\/span><\/h3>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">We want you to be happy with your purchase, and we offer a 2-day money-back guarantee on all items sold on <a href=\"https:\/\/www.instagram.com\/cosimoartonline\/?hl=en\" target=\"_blank\" rel=\"noopener\">Cosimo<\/a>. If you are not satisfied with your purchase for any of the following reasons, you can return it for a full refund:<\/span><\/p>\n<p>&nbsp;<\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">The artwork was damaged in transit.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">The artwork was significantly not as described.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">The artwork was counterfeit or fraudulent.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">The artwork did not turn up at all.<\/span><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">To return an item, please contact us within 2 days of the expected delivery date. We will provide you with a return shipping label and instructions on how to return the item to the artist.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">The item must be returned in its original condition, with all original packaging and materials. The item must also be unused and undamaged.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">If the item is not returned in its original condition, we may not be able to offer a full refund.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><b>Other Returns<\/b><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">If you are not satisfied with your purchase for any other reason, you will need to contact the artist directly to arrange a return. Cosimo will not be able to help with these types of returns.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><b>Return Shipping<\/b><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">In some cases, buyers may be liable to cover the costs of return shipping. We will send them the label for the shipping to return the item to the artist.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><b>Refunds<\/b><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">Once the artist has received the returned item, or after 2 days of being meant to receive it back, we will process the refund for the full price of the artwork. The refund will be issued to the same payment method that you used to make the purchase.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><a href=\"https:\/\/cosimo.art\/contact-us\"><b>Contact Us<\/b><\/a><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">If you have any questions about our returns policy, please contact us. We are happy to help!<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Additional Information<\/span><\/p>\n<p>&nbsp;<\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">You can only return items that have been purchased directly from Cosimo.art.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Items that have been purchased from a third-party seller are not eligible for a refund.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">You can only return items that have been shipped to the address that you provided when you made your purchase.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">You cannot return items that have been damaged in transit.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">You cannot return items that have been lost or stolen.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">You cannot return items that have been purchased with a gift card.<\/span><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><b>How to Return an Item<\/b><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">To return an item, please follow these steps:<\/span><\/p>\n<p>&nbsp;<\/p>\n<ol>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Contact us within 2 days of the expected delivery date.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Provide us with your order number and the reason for your return.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">We will provide you with a return shipping label and instructions on how to return the item to the artist.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Pack the item in accordance with the Seller&#8217;s instructions and take photographs of the packed item as proof of compliance.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Return the item to the address that we provide via the appropriate courier.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Once the artist has confirmed they have received the returned item, or after 2 days of being meant to receive it back, we will process the refund, provided that the artist is content that the artwork has been returned undamaged and in the same condition as it was when it was shipped.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">The refund will be issued to the same payment method that you used to make the purchase.<\/span><\/li>\n<\/ol>\n<p>&nbsp;<\/p>\n<p><b>Dispute Resolution<\/b><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">If you are not satisfied with the outcome of the return process, you may contact Cosimo customer support for assistance. Cosimo will review the situation and make a final decision.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><b>Additional Terms and Conditions<\/b><\/p>\n<p>&nbsp;<\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Buyers may be responsible for the cost of shipping the item back to the artist.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Buyers are responsible for the risk of loss or damage to the item during shipping.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Cosimo is not responsible for any loss or damage to the item during shipping.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Cosimo reserves the right to refuse any return for any reason.<\/span><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><b>Changes to the Returns Policy<\/b><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">Cosimo reserves the right to change our Returns Policy at any time. Any changes will be effective immediately upon posting on the Cosimo website. It is your responsibility to check both the site terms and conditions, and the returns policy, regularly for changes. Your continued use of the Cosimo website after any changes to these policies will constitute your acceptance of those changes.<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Cosimo Art Returns and Refunds Policy &nbsp; We want you to be happy with your purchase, and we offer a 2-day money-back guarantee on all items sold on Cosimo. If you are not satisfied with your purchase for any of the following reasons, you can return it for a full refund: &nbsp; The artwork was &hellip; <\/p>\n<p class=\"link-more\"><a href=\"https:\/\/cosimo.art\/blog\/cosimo-art-returns-and-refunds-policy\/\" class=\"more-link\">Continue reading<span class=\"screen-reader-text\"> &#8220;Cosimo Art Returns and Refunds Policy Details&#8221;<\/span><\/a><\/p>\n","protected":false},"author":1,"featured_media":1680,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-649","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uncategorized"],"_links":{"self":[{"href":"https:\/\/cosimo.art\/blog\/wp-json\/wp\/v2\/posts\/649","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/cosimo.art\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/cosimo.art\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/cosimo.art\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/cosimo.art\/blog\/wp-json\/wp\/v2\/comments?post=649"}],"version-history":[{"count":6,"href":"https:\/\/cosimo.art\/blog\/wp-json\/wp\/v2\/posts\/649\/revisions"}],"predecessor-version":[{"id":1190,"href":"https:\/\/cosimo.art\/blog\/wp-json\/wp\/v2\/posts\/649\/revisions\/1190"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/cosimo.art\/blog\/wp-json\/wp\/v2\/media\/1680"}],"wp:attachment":[{"href":"https:\/\/cosimo.art\/blog\/wp-json\/wp\/v2\/media?parent=649"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/cosimo.art\/blog\/wp-json\/wp\/v2\/categories?post=649"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/cosimo.art\/blog\/wp-json\/wp\/v2\/tags?post=649"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}